Custom Orders:

Custom orders are nonrefundable.  You can cancel the order within 24hours.  If the custom order is not cancelled within 24 hours and the manufacturer has already started building your custom piece of furniture then you will be charged 15% fee for cancellation. Colors may vary slightly from the photo taken because of photography and/or screen color differences and is not considered a manufacturer’s defect.  Measurements, dimensions, size, shapes, finishes, colors, and styles are approximate.   

 

Shipping Damage:

Please report any shipping damage at the time of delivery. If you do not note damage on the freight company's bill of lading, the carrier may not take responsibility for it. That is why it is very important to carefully inspect your product before signing the bill of lading. If the damage does not look like it is repairable, just refuse delivery and call us immediately.

Separate Shipments:

The customer's shipping fees reflect the price of shipping multiple items (if applicable) in a single shipment. In the event that one or more items are backordered and there will be a delay, the customer will be given the option to request separate shipments. In this situation the customer is responsible for any additional fees the multiple shipments will incur. Alternately, the shipment can be held until all pieces are in stock and ready for a single shipment.

Address Corrections:

(UP)Cycle Interiors is not responsible for incorrectly entered shipping addresses during the online checkout process. Due to a penalty assigned by the shipping company, a $75 fee will be charged in the event that the customer requires an address correction after shipping has been scheduled. This fee is not a punishment, but rather an attempt to recoup the charge from the shipping company. Please be advised that in an effort to protect our customers from fraud, we will require proof of address when such requests are made.

Returns:

Returns will be accepted within 7 days of delivery, less shipping costs. All items must be in original packaging and unassembled. Items not in original packaging or have been assembled cannot be returned.

Upon return, furniture will be inspected for damage before we can process your refund. Damaged items can only be exchanged for the exact same item. A restocking fee of 40% will be applied for all returns. Customer is responsible for arranging shipping, and all subsequent costs, if return is processed by mail.

Warranties: 

All items come with a manufacturer’s warranty. Customer is responsible for shipping fees to manufacturer for exchange or repair.

Exchanges:

If your item was damaged during shipping we will replace the damaged item for the same model at no cost to you. (UP)Cycle Interiors must be notified of damage and intention to return within 24 hours.

For your own protection, note any outside or packaging damage with the shipper at time of delivery. We do not accept exchanges based on color preferences. Please note monitor calibration may affect product images. If you are concerned about the shade of a particular color, please call for a color swatch or alternate color confirmation.

(UP)Cycle Interiors will accept the exchange of defective or damaged furniture within 7 days of delivery. We reserve the option of repairing or replacing any part(s) found to be defective in workmanship for up to one year. All items must be inspected by (UP)Cycle Interiors representative before the claim can be submitted.

The following are not manufacturer defects:

• Colors may vary slightly from the photo taken because of photography and/or screen color differences.
• Foam will soften slightly over time.
• There are no exchanges or refunds on any pillows.

Limitations and Qualifications of Sale:

The buyer understands that the seller will give the best estimate of delivery time, but is not responsible for factory delays, shipping delays, out of stocks, back orders, or other factors beyond the seller’s control.  The seller makes no delivery guarantees.  No compensation is available for back orders and/or delayed orders.

All claims of damage, defects, insufficiency, impairment, or misshipped merchandise must be received by seller in writing within two days after the buyer received the merchandise.

The buyer and seller agree that no other accordance or promises, oral or written, specified or implied, shall inhibit or modify the terms of the sales contract.

If scheduled delivery or pick up date is delayed at the request of buyer, payment shall be due on the date seller prepared for delivery or pickup.  Furthermore, if delivery or pick up date is delayed at the request of buyer, buyer shall pay a 20% re-stocking and/or storage fee. 

The only warranties on the products sold, are the manufacturer’s warranty, express or implied as to the manufacture.  Purchaser agrees to enforce all warranty rights with the manufacturer only and not with seller.

Measurements, dimensions, size, shapes, finishes, colors, and styles are approximate.  All are subject to change by manufacturer; seller will not be liable.

Cancellation Policy:

Orders placed on our online store are charged and processed quickly. Once we receive your order, we immediately place your items into production, and process the order for shipment from our stock or manufacturer.

Orders may be cancelled by customer within 24 hours without incurring a processing fee. All customer-requested cancellations received after the 24 hour window will be charged a 15% fee, to cover (UP)Cycle Interiors processing costs. There will be no exceptions.

If the furniture has been shipped by the manufacturer to (UP)Cycle Interiors, we cannot cancel the order and therefore we cannot accept cancellations from our customers. Please see our Return Policy for more details. In some cases we can cancel the shipping to the customer and refund shipping fees.

Items that have shipped to the customer cannot be cancelled. However, you may take an advantage of our Return Policy.

PayPal Policy:

Payment must be made within 24 hours, or the order will be automatically cancelled.

Pricing Policy:

All online prices and promotions are for online store (www.upcycleinteriors.com) purchases only. Many of our items are only available online.  You must present offer code at check out to receive any promotional discount.

International, Alaska, and Hawaii Orders:

At this time UpcycleInteriors.com does not offer shipping to Hawaii, Alaska and outside of the United States. If you are an overseas customer and would like to make a purchase, please call us at (866)676-8417.

Site Errors: Incorrect Shipping, Pricing, Product Photos, and/or Set Misconfigurations:

In spite of our best efforts, there may be pricing mistakes (products, shipping etc) on the website. In this regrettable situation we reserve the right to cancel any order in a timely manner. As an example, an item could be priced incorrectly (due to a typo), furniture sets misconfigured, or a photo may be incorrect. If an item's correct price is higher than our stated price, or if there are missing prices from a set, or the photo is incorrect, we will contact you for instructions before canceling your order. We will give you the option to cancel the order for a full refund, or use a store credit at your purchase amount.

Backorders and Discontinuation of Stock:

If an item you ordered has been discontinued or back ordered you will be contacted immediately, and given the option to cancel your order with no restocking fee.

Industrial Use:

Our products are intended for home use only. There is no warranty for commercial use.

Specific Needs:

If your needs or preferences are very specific please call for a consultation before ordering.